Telemarketing Workshop

Effective Telemarketing is an increasingly important weapon in the sales armory of many businesses.

It is not to be confused with the nuisance phone-spamming that has became so prevalent it finally attracted the attention of legislators.

In its constructive sense telemarketing is about using the phone to generate sales from legitimate prospects – or provide order fulfillment and other services to existing customers.

It's use is by no means confined to Call Centre operations: aspects of Telemarketing apply to everyone in your organisation with a sale, service or customer contact role.

Telemarketing is a technique that cannot be performed efficiently or cost-effectively without appropriate training.

Quantum Dynamics offers thorough training programs in both outbound and inbound Telemarketing. These are structured in a graduated way based on your business model and its day-to-day realities.

Keeping the workshops as realistic as possible makes them intensely practical and increases the speed with which team members gain, retain and use the new information they received.

Team members attain and implement basic skills from day one, then build on them. Your return on investment begins immediately.

Quantum Dynamics custom design your Telemarketing programs to meet your specific needs, including at the least, basic requirements such as:

Good diction and clear speech, paced that is easily understood

  • Voice coaching for correct phone tone
  • Basic telephony skills; familiarisation with new phone technologies
  • Outbound call strategies and implementation
  • Inbound call strategies and implementation
  • Relationship marketing strategies and implementation
  • Telemarketing scripts: writing and formatting secrets

Overcome ‘phone fear’ and ‘call reluctance’ today!

For more information, please do not hesitate to contact Victoria Leontios on 02 9955 8888.